As the parent of a child with mental illness (now an adult), who almost isolated himself like the young man at Virigina Tech, and for whom I had to constantly fight for services (often unsuccessfully even in the school system), I am in complete agreement with your column. My heart grieves for the parents of the children who were brutally murdered. Yet, I so sympathize with the family who feels hopeless, lost, and obviously shamed by this. I know how the system works--or does not. If you haven't read Crazy by Pete Earley. He also has a website. Many of the sentiments posted in his "Guestbook" echo your thoughts.